AI Software Engineer Intern
CGI Inc.Trained a priority classifier on 280 ITSM tickets, tuning for weighted F1 and Critical ticket recall under 7% class imbalance Built duplicate detection via sentence embeddings and cosine similarity, calibrating threshold on 90 hand-labeled pairs to 0.86 precision Clustered 240 failure embeddings with DBSCAN, surfacing 3 actionable root causes for Foresters Financial Closed a data flywheel that improved ticket classification from 76% to 84% across retraining cycles
- SKLEARN
- DBSCAN
- PYTHON
- AZURE/AWS